Refund policy

REFUND & CANCELLATION POLICY
Last updated: 01.07.2026

Trading With MC Ltd (SC882419). This policy covers the Wave Rider subscription
and any digital products. Physical products (journals, mugs) are covered
separately below.

── DIGITAL SUBSCRIPTION (WAVE RIDER) ──

1. IMMEDIATE ACCESS & YOUR CANCELLATION RIGHT
1.1 Wave Rider is digital content supplied immediately on purchase. Access to
    the indicator is granted to your TradingView account, and to the community,
    as soon as your payment is confirmed.
1.2 Under the Consumer Contracts Regulations 2013 you normally have a 14-day
    right to cancel a distance purchase. For digital content supplied immediately,
    this right is lost once supply begins — provided you have consented to
    immediate supply and acknowledged that you lose the cancellation right.
1.3 By completing checkout you expressly request immediate access to Wave Rider
    and acknowledge that you therefore lose the 14-day right to cancel and to a
    refund once access has been granted. You confirm this by ticking the
    agreement box at checkout.

2. REFUNDS
2.1 Because access is granted immediately and cannot be "returned", subscription
    payments are non-refundable once access has been provided.
2.2 We do not refund for: unused time in a billing period, forgetting to cancel
    before renewal, not using the indicator or attending sessions, or changing
    your mind after access was granted.
2.3 We may, at our sole discretion, issue a refund in genuine exceptional cases
    (for example, if we failed to deliver access at all and could not resolve it).

3. CANCELLING
3.1 You can cancel any time — it's a monthly subscription with no lock-in.
3.2 Cancel via the link in your billing email or by contacting us.
3.3 On cancellation, your access and billing continue until the end of the
    period you have already paid for, then stop. You keep what you paid for; you
    are not charged again.

4. FAILED OR INCORRECT ACCESS
    If access was not granted — for example an incorrect TradingView username —
    contact us and we will fix it. A delivery problem we can resolve is not a
    ground for a chargeback; please reach out first and we will always sort it.

── PHYSICAL PRODUCTS (JOURNALS, MUGS) ──

5.1 You have 14 days from receiving a physical item to cancel for a refund,
    under the Consumer Contracts Regulations.
5.2 Return it unused and in resalable condition. Return postage is your
    responsibility unless the item was faulty or incorrect.
5.3 Faulty or incorrect items: contact us and we will replace or refund,
    including postage.

── CHARGEBACKS ──
    If you have any issue, contact us first — we respond quickly and will always
    try to make it right. Raising a chargeback for a service that was delivered
    as described (access granted, community joined) is not a substitute for
    contacting us, and we will dispute chargebacks with evidence of delivery and
    of these agreed terms.

Contact: hello@dmctradingjournal.com · dmctradingjournal.com